QMS 860 Guide de l'utilisateur Page 321

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7. QMS Customer Technical Support
QMS Customer Technical Support is available from 8 a.m. to
5 p.m., Central Standard Time, at (205) 633-4500 (US). You
can also fax questions to CTS at (205) 633-3716 (US). Please
indicate whether you would like a faxed or a phoned reply.
If you call for assistance, have the following information
ready so our technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model
The type of host computer you are using
The type and version of operating system you are using
The interface you are using, and, if serial, the protocol
The application and version you are using
The emulation you are using
Your printer firmware version (listed on the status and
start-up pages)
Appendix D
QMS Customer Support D-3
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